Charter desk · Journey planning
A direct line when the itinerary matters.
Share a charter brief, ask about a published journey, or loop in our concierge. You reach people who own the plan—not a queue or a booking grid.
How we reply
Notes are read in order and triaged by subject. We reply as soon as the desk can give you a considered answer—not an auto-reply.
Urgent charter
Time-sensitive charter coordination is fastest by phone so timing, permits, and aircraft can be discussed in one thread.
Charter Desk
+254 769 444 442
Use the number when timing is tight—crew, slots, and day-of changes are easier to align by voice.
Email the desk
orchid@orchidluxetravel.com
Best for written briefs, journey questions, and anything you prefer to document in one place.
Visit
Unga House, Westlands, Nairobi
Desk Hours
Mon–Fri, 7am–7pm (local). Outside those hours, email and voicemail still reach the desk; we return structured follow-ups when we are back on shift.
Send a note
Share the brief. We route it to the right hands.
A few fields help us respond with context—dates, party size, and what “done” looks like for you all help.
Headquarters
Orchid Luxe Travel
Unga House, Westlands, Nairobi