Privacy Notice

Privacy Policy

We respect your privacy and are committed to protecting personal information collected when you request charters, tour packages, or concierge services.

Last updated: February 5, 2026 ~7 min read

1. Overview

This Privacy Policy explains how Orchid Luxe collects, uses, and protects your personal information when you browse our website, request quotes, or book charter and tour services.

2. Information We Collect

We may collect the following categories of information:

Contact Details

Name, email, phone number, and travel preferences.

Booking Information

Travel dates, party size, itineraries, and payment preferences.

Identity Details

Passport numbers or national ID details when required for travel.

Usage Data

Device, browser, and pages visited for analytics and security.

3. How We Use Information

We use information to:

Deliver quotes, bookings, and itinerary planning.
Communicate trip updates, confirmations, and required travel documents.
Improve our services, marketing, and customer support.

4. Sharing & Disclosure

We share information only with suppliers and partners necessary to fulfill your booking (airlines, lodges, transport providers, payment processors). We do not sell personal information.

5. Cookies & Analytics

We use cookies and analytics tools to remember preferences, secure sessions, and improve user experience. You can control cookies through your browser settings.

6. Data Retention

We retain information as needed to fulfill bookings, comply with legal obligations, and resolve disputes. Retention periods vary by data type and regulatory requirements.

7. Security

We use administrative, technical, and physical safeguards to protect personal data. No method of transmission or storage is 100% secure, but we work to maintain appropriate protections.

8. Your Rights

You may request access, correction, or deletion of your personal data. You may also opt out of marketing communications at any time.

9. International Transfers

Your information may be processed in countries where our suppliers or technology partners operate. We take steps to ensure appropriate safeguards are in place.

10. Children

Our services are not directed to children under 18. We do not knowingly collect personal information from children.

11. Contact Information

For questions about this privacy policy, contact us:

Email
info@orchidluxetravel.com
Phone
+254 20 123 4567
Address
Wilson Airport, Nairobi, Kenya